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|  | |  | | | Sony Bravia XBR KDL-52XBR6 52-Inch 1080p 120 Hz LCD HDTV | | | | | SKU:
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Usually ships in 2-3 business days | | Only 5 left in stock, order soon! | | | | | | Looking for XBR performance and design in a small screen TV --- Experience Sony unique features like an enhanced Xross Media Bar with 3D graphics and integrated TV Guide program information, DMex functionality that allows you to add capabilities to your TV, and BRAVIA Engine 2 for an even better picture. Add to that the sophisticated design you've come to expect from the XBR line and 1080p capability, and you can see why we say that the KDL-52XBR6 packs a lot of punch. | | | |
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| $3,499.99 | |
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| | Product Details | | Product Length: | 4.88 inches | | Product Width: | 49.5 inches | | Product Height: | 34.5 inches | | Product Weight: | 93.0 pounds | | Package Length: | 52.5 inches | | Package Width: | 39.0 inches | | Package Height: | 16.0 inches | | Package Weight: | 100.2 pounds | | Average Customer Rating: |  based on 114 reviews |
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| | Features | 16:9 Full HD 1080p Resolution (1920x1080p) LCD PanelDMex compatible; allows seamless feature upgradesBRAVIA Sync (Enhanced HDMI-CEC)BRAVIA Engine fully digital video processorAdvanced Contrast Enhancer circuit (ACE)
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| | Customer Reviews | Average Customer Review:
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 Wonderful TV Jun 28, 2010
I have had this TV for a year now. I love it with one exception. Whenever there is a split second power problem it loses it's time setting and is a hassle resetting it. This happens at least once a month. There is no excuse for not having a battery back up for the clock.
2 of 2 found the following review helpful:
 Failed just after 1 year & 4 months- Sony will not stand behind their product-LCD panel is made by Samsung May 29, 2010
Here's my story, hope someone can learn from my tragic mistake. Furthermore, I just realized the LCD panel is actually made by Samsung NOT Sony. If you buy a Sony TV; why is the LCD Panel (the most important and expensive part of the TV) is made in Korea by Samsung. The picture might be good but how long will it last.....for me it only lasted 1 year and 4 months. Also If you do a simple search on Amazon you will find that Amazon does not sell Sony XBR LCD TV directly anymore since I guess they have so many complaints from their customers on the Sony LCD TV. Go ahead look and see you can find Amazon selling Sony XBR LCD TV directly...Amazon actually refer you to another brand like LG or other brands when you are looking any Sony XBR LCD TVs.....and my Full Story below:
5/9/2010- I brought the Sony XBR series TV on Amazon about 1 year and 4 months ago and now the TV have failed. The picture quality was amazing until just yesterday the picture started to degrade and now it has green clouds and rainbows all over the pictures. I just call the Sony authorize tech service from they said it will cost me $75 for the in house service since it's out of warranty. They also said that if it's the LCD panels has failed then it would cost as much as the TV itself. This is my first LCD from Sony but I have 3 other Sony TVs- 1 30" Sony CRT, 1 47" XBR rear projection and 1 65" XBR rear projection TV. All the previous Sony TVs had no problem at all and I am still using the 65" rear projection TV. What happen to Sony's quality and reliability product? I guess it went to the same place as other first rated Japanese products like Toyota. They are just too busy on cutting cost and lower their reliabilities so they can rack in the billion dollars profit. So if you like the picture quality of Sony TVs; be advice to buy their extended warranty. I wish I did because if the LCD panel failed then my LCD TV is just a big 52" black picture frame hanging on the wall. If you really, really have to get a Sony XBR LCD TV then I would recommend to get 5 years extended warranty plan for $299-it will save you a lot of frustration. And after 5 years, you will probably do a upgrade anyway.
5/11/2010 update: Today the tech came and verified that the LCD panel has gone bad after 1 year and 4 months of service. In the tech's own words-the panel is a factory defect since it should not failed after just a little over a year of service and that I should call Sony and see they will reimburse the cost of the panel. I am so disappointed on the product since I did not just buy any Sony TV but the top of the line XBR series TV. I called Sony and told them the whole story but they just told me to fax all the documents -receipt and repair cost to Sony and they will evaluate it. I will wait and see what happen - but at this point I am really disappointed and frustrated with the whole thing! :-(
Update: 5/13/2010-Just received a call from Sony "Customer Relations" today. It's official-Sony don't stand behind their products. They will not pay for the cost of their defective LCD panel since it's out of warranty (1 year) after 1 year and 4 month of service. They just lost a loyal customer. No more Sony products in my house. Sony customer relations representative even has the nerve to offer me $900 reimbursement on a $$3517.75 repair cost. That's right-I will have to pay $2617.76 to fix my $2018.88 LCD TV. So if you buy a Sony TV and you have a defective LCD panel after 1 year of use then you can just throw that TV in the trash because Sony will tell you go F yourself and trash the TV. Good luck on buying a Sony LCD TV because you going to need it-and looks like from my research, I am not the only customer that have a defect LCD panel after 1 year. In fact, the LCD panel is not even made by Sony but Samsung made in Korea. Samsung LCD Panels have notoriously for premature failure of their LCD panels. So no more Sony LCD for me or should I say Samsung LCD TV ....
 Starting to lose its appeal May 01, 2010
I bought this TV in the last few days of 2008 when an attractive discount was offered if you also bought a Sony blu-ray player. It was a deal that I could not pass up. It arrived in Jan 2009 and I have been, for the most part, thrilled with the unit. The picture is excellent and the color is great.
A few months ago my wife started asking about the vertical line down the right side of the screen. I had trouble seeing it against a darker background but it was definitely there. It's in about 3 inches from the right side running from top to bottom and it about 1/2 inch wide.
I thought that it was the source that was no good, and it would come and go. Recently, it has been happening more frequently and the line has gotten a little wider (it's actually multiple, close lines). It shows up with the blu-ray, it showed up with my Comcast HD DVR, and it now shows up with my DirecTV HD DVR (HR-21). But it comes and goes without touching anything.
I contacted Sony online, who suggested that I change the socket that it is plugged into. I have it on an expensive surge/power control unit. The unit shows voltage and status and everything there is fine. This is not a problem with the socket, it's a problem with the panel. I asked about warranty and unfortunately it's one year, that's it.
I looked on the web and found that someone else had the same problem with their same unit, but their line is 3/4 inch in from the right whereas mine is about 3 inches.
I thought that Sony was known for quality, so this is a big surprise. I don't recall ever having a problem with another TV before. I was looking at a Sony laptop, since I want all of this equipment to work together, but this has changed my mind.
If I were doing this again, I would look at Panasonic or Samsung.
I gave the low rating on picture quality because when the line appears, it really annoys me. If the frequency of appearance increases this is only going to get worse.
 Sony up's the ante Jan 17, 2010
I have had this tv now for over a year and I must say I am still impressed. This set replaced a 40XBR2 which I am loaning to my bro. I wanted to go bigger and the idea of 120hz was appealing ever since I saw a demo of Spiderman 3 playing on a 120hz Sony Bravia almost a year prior. For me the pq is outstanding I keep Motion enhancer on standard and it's excellent. A lot of people falsely assume it's the 120hz that makes the pq look soap opera-ish but it's actually the motion enhancer which can be turned off. The 120hz is always on and has no negative effect on the pq at all. The colors are excellent and the picture is smooth. Watching Blu-Ray films on this tv is a sight to behold, it will make you a believer in movies again. I game on this bad boy and it handles everything with ease. My PS3 and 360 look outstanding and I never have to use the game mode except for when I play Rockband, FPS with no lag. The 4 HDMI ports and 2 Component makes this one tv that can handle all of your devices. The sound is phenomenal as well it plenty loud and does the trick for those late nights when you don't want your surround sound going. The menu system (just like the PS3 and PSP) is very easy to navigate. There is a lot to love with this tv but there are a few negatives. It like all LCD tv's may suffer from clouding and uneven back-lighting; if it does it should only appear in a very dark image and shouldn't be noticeable. Mine is excellent in that regard and I have no issues with this. My only wish would have been if they used the sort of glass bezel of my XBR2 that I loved. Overall this is an amazing HDTV that handles the videogames and sports games, watching the Laker's on this bad boy is a lot of fun. It may be pricey but when it comes to quality and reliability Sony IMO cannot be beat.
Great TV but Warranty difficult to deal with Jun 25, 2009
I purchased this TV for about $2300 along with a free Sony Blu Ray BDS350 from Circuit City's going-out-of-business sale in Jan 2009. The TV is great and I recommend it highly. HD and blu ray blew me away. I went back within the 30-day limit and bought Circuit City's 3-year warranty for $300+, as I kept getting told that things can go wrong with these big LCD's. I was told that the CC warranty covered more than the usual things, and that they would often simply replace the defective TV with no hassle.
On April 22, 2009, I reported Mura (clouding), which had a flashlight effect from six points on the sides of the screen. It doesn't show during TV viewing except during very dark scenes, and became more annoying to me as time went on. I first called the Circuit City warranty guys thinking the set might just get promptly replaced, but no such luck. They immediately turned me over to Sony saying "the one-year Sony warranty is in effect." (My receipt for the CC warranty shows it began at date of purchase and ends Jan. 2012, so apparently, in reality, I bought a 2-year warranty not a 3-year, and paid $300+.) Sony dispatched their repairman who came and looked it over on an early Sat. morning when the TV was not warmed up enough for the problem to show. He believed that, and said he would come back. He told me Sony needs proof of a problem and to try to get pics of it so, not owning a camera, I bought a drug store instant camera which did get sharp pics of the TV screen with or without flash. But it just picked up the TV with its black screen with none of the white clouding showing on the snapshots. The repairman, thankfully, did bring a "real" camera on his next visit, took pics and left with the promise that Sony would call me in about 5 business days with the verdict. By June 17, they still had not called, so I called them and was informed that they did have a new back panel on back order and would call me for an appointment when it came in. It might take weeks. Then, a few days later they called me because they had the part. They promptly came and tried to install it -- taking ALL the guts out of the TV, unplugging all the wiring inside it, EVERYTHING, down to the plain black frame itself, then went to replace the panel but found they had ordered the wrong panel. They put everything back together OK, and I'm still awaiting the correct replacement panel.
I asked while they were working, "what if the new panel is the same way?" and they said "then, that's how it will have to be I guess." So, I think in that case I would try to go after the CC guys and threaten to make the warranty a disputed charge on my credit card unless they do something, but we'll see.
I'll update this review when I get the new panel.
here is my update: I got the correct new panel put in on 7/28/09 (which is actually a substitute panel for the original, which is no longer made). It worked perfectly and gorgeously the first day and I thought my problems were over. However, by the second evening, when the TV was very warmed up, there was the same problem again that I had originally reported, only with slightly different light-shapes along the sides of the screen, but just as severe as before. So, now will begin a new process of dealing with Sony and/or Circuit City Warranty people to perhaps install yet another panel, get a replacement of the TV, or get a refund of the original purchase price. I love the TV better than all others I've seen. I just hate the problem. If they will refund me, though, I will buy something else, perhaps I guess, plasma.
8/7/09 - I called Sony Customer Relations to inform them that the new panel did not work, but before I could say anything, the guy seemed unaware that the panel had been replaced and offered me a replacement of the same exact model 52" XBR6, but "refurbished." I then called Assurant Consumer Relations (they have taken over Circuit City warranties) and was run all around hell trying to talk to them about whether a replacement TV would cancel my Circuit City three-year warranty. First person: we don't take care of that, call contract sales (I did - they have nothing to do with this problem, "Consumer Relations is supposed to help you!"). 2nd person: "No way will the warranty be in effect any more! Are you crazy or something?" I tried once more. 3rd person: A very helpful experienced-sounding guy -- "No, it shouldn't effect the warranty at all. I only have to put a note on my computer that the MANUFACTURER is replacing it with the EXACT SAME MODEL, and that I have reassured you the warranty is still in effect." Sony had also said the same thing about their one-year coverage. So, I called Sony back and agreed to the deal. They will be delivering the new TV in several days. The helpful guy at Assurant also mentioned that the refurbished TV is probably just part of a recall for a defective part which has now been fixed and thus it is probably not used but brand new. This makes me hopeful, as maybe if it was manufactured at an earlier time, it could be a better (?) model?....??? We'll see.
8/21/09 - The saga continues. It's too bad that Sony isn't producing up to par, as I've heard the XBR9 has the same problem. They replaced my TV with the refurbished new one, and, sure enough, the same problem showed up within 24 hours. Only a little worse, since there is at least one splotch of white cloud even in the middle of the screen. I don't think they can fix it. A refund might be in order, but it seems they will only give a partial to account for "depreciation" even though I first reported it within 90 days of purchase, and it has taken me 4 months to get this far... I'm wishing I kept the first one with the new panel.
9/09 - Sony replaced my TV with another identical model, this time it came with an older style (but correct) remote for this TV. I guess that might mean it's one of the first 52XBR6's to be manufactured. There is NO MURA. It is now November 17, 2009 and still a good, black screen, with, if I am precise, the teeny-tiniest bit of mura, but no distraction at all. Now I feel I (finally) lucked out. Phew!!!
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